Knowledge Base
Guides to how the platform works, one topic per article.
Embedding the scheduler on your website
Settings → Integrations lets visitors book you directly from your own website, using an embedded scheduler instead of sending them here. 1. Allow your domain Under Allowed domains, enter the exact...
Integrations
Replying in time, and marking yourself away
When someone writes to you for the first time, or asks to book a session, you have two working days to answer. Answer in time and nothing happens. Leave it unanswered and every live service you have...
Messages
How your position in search results is decided
Search results are ordered, not filtered, by how you work: how much time you leave bookable, how you answer people, how your sessions go, and how complete your listings are. Nothing here ever hides a...
Visibility
Starting a conversation
Your conversations live under Messages in the sidebar. The Messages icon at the top of every page shows how many unread messages you have and opens a quick view of your conversations. On a phone it...
Messages
Message requests
When someone you have never been in touch with writes to you, their conversation arrives as a message request, at the top of your list under Message requests. Someone counts as new until you have...
Messages
Replying, editing and tidying up conversations
Open a conversation in Messages to write in it. Enter sends, and Shift+Enter starts a new line. Text faces such as:) and <3 turn into emoji when you send them. Replying and reacting Point at a...
Messages
Group conversations
A group conversation holds up to 32 people. If you offer services, you can create groups and bring people into them. Anyone can take part in a group they are added to. Creating a group In Messages,...
Messages
Sharing files in a conversation
You can send files in any conversation, and everyone in it can open them. Files you upload into a conversation are also kept in your own Files. Sending a file Press the paperclip, then Choose a file...
Messages
The automatic message check
The text of every message sent here is checked automatically, straight after it is sent, to keep spam and scams out of your conversations. An edited message is checked again. What it looks for...
Messages
Joining a video call
Every conversation has its own video call, which anyone in the conversation can enter at any time. It runs in your browser, with nothing to install. Three ways in Enter Call at the top of a...
Video calls
Inviting people to a call
The host of a call is the owner of its conversation. In a conversation between a provider and a client, that is the provider; in a group, it is whoever created it. The host decides who comes in....
Video calls
Call controls, chat and shortcuts
The controls sit along the bottom of the call. On a phone, the ones that do not fit are under More options. The control bar Mute microphone and Stop camera. With your camera off, the others see your...
Video calls
Screen sharing and layouts
In a call you can show the others your screen, and choose how everyone is arranged on your own screen. Sharing your screen Press Share screen. Your browser asks what to share, such as the whole...
Video calls
Background blur
Background blur softens everything behind you, so the others see you and not the room you are in. Turning it on In a call, open Settings. Go to Video and switch on Background blur. It shows Loading...
Video calls
Camera and microphone problems
When you open a call, your browser asks to use your camera and microphone. Allow both. If something goes wrong, the Join Call screen says what, with a Try again button, and this article says what to...
Video calls
Connection problems in a call
When a call freezes, drops or will not start, the cause is usually the connection rather than your camera. Find what you are seeing below. You joined from another device This appears when your...
Video calls
Changing your listing
Your listings are on the Services page in the sidebar. On some of our sites that page is called “Consultations” or “Engagements”. Click a listing's card to change it. Where you work and what you...
Listings